Shipping and Delivery
Receiving time = Processing time +Shipping time.
- Processing time: Normally 1-8 Business Days
The time we are talking about is a business day and may be delayed if we encounter holidays.
- Shipping Time&Shipping Fees
United States, Australia, United Kingdom, Canada, New Zealand:
Standard Shipping( 8-15 business days)- Free(Orders Over USD$60)
Standard Shipping( 8-15 business days)- $7.60(Orders Below USD$59.99)
Expedited Shipping (4-10 business days) - $20 (Orders Over $0.00 and Up)
Rest of world (237 countries and regions):
Standard Shipping( 8-18 business days)- Free(Orders Over USD$70)
Standard Shipping( 8-18 business days)- USD$9.9(Orders Below USD$69.99)
You tracking number and the express company website link will be sent in e-mail immediately after we ship the order out.
Please contact us within 5 months since shipment if no receipt or delivery, our representative will resolve this problem within 24 hours. Note that overdue requests may not be accepted.
1. Due to the virus problem, we disinfection all item and packages for your safety concern, and we suggest you disinfection the package when get it. And packages might be delayed. Please understand.
2. Processing time: In order to guarantee the quality of our products, hotlula.com has to prepare your goods carefully before they are shipped out. Our professionally trained technicians perform strict in-house quality control checks on all products and carefully package your items to ensure they arrive in excellent condition.
3. Under the virus situation, we use DHL or FedEx for the first part of shipping and transfer to local post service(USPS, AU Post~) to get it delivered for fastest shipping. You might be not able to track it at website for few days early, but we promise it should be delivered in time and it is legit number.
4. In Covid-19 outbreak, international logistics may encounter a 5-8-day delay.
Custom Tax or Duty
Normally customers will not be charged of any additional fees via regular mail. However, due to increasingly strict customs inspection, sometimes customers may have to pay tariff.
Tips for shipping:
1) For delivering successfully, we suggest you leave correct email address, shipping address and mobile number during checkout process.
2) Unsuccessful delivery caused by blank mobile column cannot be compensated.
3) PO Box is not accepted if you choose express shipping. Your address should be detailed enough, even include apartment or unit number. Nondelivery or extra shipping fee due to personal reasons will not be taken by hotlula.com.
4)We apologize that military addresses (APO, FPO, DPO) cannot be delivered.