Return Policy

30 Days Return Guarantee

Hotlula is here to spoil you. We hope you love your order, but if you are not completely satisfied with your purchase we accept returns.


  • Merchandise must be returned within 30 days of the order delivery date.
  • Please don't return to package address, which is not receivable and we couldn't refund. Ask our CS to reply with address and instruction.
  • Merchandise must be unworn, unwashed, unstained and unperfumed.
  • All footwear returns must include the original shoebox in its original condition, without postal labels.
  • We are not liable for shipping fee under these following conditions below:

    1. Customer’s subjective factors and just dislikes the item.

    2. No quality issue.

  • Handbags sold with a dust bag or other packaging must be returned with the original dust bag and packaging.
  • Due to hygiene concerns the following cannot be returned: intimates, stockings, hair accessories, hats, earrings, personal massagers, cosmetic/beauty products including self-tanners, Undercover Style Helpers.

How can I return items?

You may check out our Return Policy first, then drop us an email about which items you want to return.

Note: Item ID or SKU is needed, so that our agent can process your return request and offer the nearest return address to you.

 How should I make an exchange?

  1. Return package first, as steps above.
  2. Order new items anytime

Contact us

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