Return and Refund Policy

30 Days Return Guarantee

Hotlula is here to spoil you. We hope you love your order, but if you are not completely satisfied with your purchase, we accept returns in 30 days since delivered.


  • Merchandise must be returned within 30 days of the order delivery date.
  • Merchandise must be unworn, unwashed, unstained and unperfumed, return with original bag and tag.
  • Contact our CS for return instruction.
  • We are not liable for shipping fee under these following conditions below:

    1. Customer’s subjective factors and just dislikes the item.

    2. No quality issue.

  • Due to hygiene concerns the following cannot be returned: Swimsuit.


Return and refund process

  1. You may check out our Return Policy first, then drop us an email about which items you want to return. All return need to get a reponse from our emails ervice.
  2. Reply email with return tracking info
  3. Contact us when return delivered
  4. Get refund to original payment account in 3 business days

Note: Item ID or SKU is needed, so that our agent can process your return request and offer the nearest return address to you.

 How should I make an exchange?

  1. Return package first, as steps above.
  2. Order new items anytime

Contact us

Email us at: